This Website’s Privacy Notice
Last update: October 19, 2020
LHCC Holdings Inc. o/a Lanier Healthcare Canada (the “Company”, “us”, “our”, or “we”, as context dictates) is committed to protecting the privacy, confidentiality, accuracy and security of all individuals who visit or use our website, https://www.lhcc.ca (the “Website”), use our applications, tools, or products (collectively, our “Services”) and provide us their information. Accordingly, this Privacy Notice is designed to help you understand how your personal information is collected, used, stored, and disclosed when you engage with us. Before registering, submitting any content or personal information, or otherwise engaging with us, please make sure that you read this entire Privacy Notice.
This Privacy Notice applies to any and all personal information that you provide us when visiting our Website or using our Services. In the course of engaging with us, you may also be directed to use a third party’s website or services. We encourage you to read and review their respective privacy policies as our Privacy Notice terms may differ from the terms contained these third parties’ privacy policies.
PART A – COLLECTION OF PERSONAL INFORMATION
1. Information You Provide
We collect the personal information that you provide to us, which may include, but is not limited to:
- basic personal information, including your name, age, work, education, and contact information, if and as applicable;
- information about third parties with whom you are sharing content using our Services; and
- any feedback you may provide regarding our products and services.
Collection of this personal information is necessary in order for us to execute your preferences. We may also collect, use, and disclose personal information to provide you with the product or service you have requested or to offer you additional products and services in which you might be interested. We also use collected personal information to provide technical assistance to you in connection with our products and services.
2. Information We Collect Automatically
In addition to the information you provide, we may also collect and store anonymous information (“Automatic Information”) about you automatically, including but not limited to, your IP address, operating system and web browser, as you engage with our websites, applications, tools, or products. This information may be collected using various technologies including, without limitation, cookies, Internet tags and navigational data. Some of this information is automatically transmitted to us through your browser, such as the URL that you just visited, the browser version that your computer uses, or through cookies.
“Cookies” are alphanumeric identifiers that are stored on your device with which you access the Services. Like many websites, our Website uses “cookies”. These cookies allow us to adjust our Services to meet your personal browsing preferences. Please note that you may instruct your browser to reject cookies. However, if your browser is not set to allow cookies, you may not have access to all areas or features of this Website.
PART B – USE OF YOUR INFORMATION
1. What We Do with Your Information
To accomplish any of the purposes listed below, we may combine personal information, Automatic Information, and non-personal information collected through your use of our Services. This information may be used in a variety of ways including, but not limited to:
- to connect you to members of our team;
- to enforce our Terms;
- to prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches;
- to collect data on our Services;
- to improve our Services;
- to personalize your experience while using our Services; and
- to provide you with any additional information you may request.
Except as set forth above, your personal information will not be provided to any other users of our Services. Please note that for the purpose of hosting data and files that enable this Website to run some services, such as Amazon Web Services (AWS), may work through geographically distributed servers.
With your consent and/or as permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone or text messages, as applicable. Further, we may use aggregated, anonymized data for educational, research, and training purposes. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that our marketing practices are in compliance with applicable laws.
2. Automatic Information
In addition, third party services such as Google Analytics and Google Tag Manager may be used that collect, monitor and analyze this data. Please view their respective privacy policies prior to using the Services.
3. If Our Business Changes Hands
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business be transferred along with the transferred part of the business. The new owner of the business will, under the terms of this Privacy Notice, be permitted to use the data for the purposes for which it was originally collected by us. In the event that any of your data is to be transferred in such a manner, you will not be notified in advance.
4. Your Data
We offer you the ability to control and manage the personal data we have about you. For example, you can:
- Request a copy of the data that we have about you.
- Request that we provide you with an electronic copy of the personal data that you have provided us with (data portability).
- Request that we correct the data that we have about you.
- Request that we restrict our use of your data.
- Request to erase your data.
- Notify us that you object to particular ways in which we are using your personal data.
- File a complaint with the governmental authority in your country which is mandated with regulating data privacy matters.
In certain circumstances we will not be able to comply with your request. For example, we may have a legitimate interest permitting us not to act as you requested. To exercise your rights, to correct information that we have about you, or to ask questions about your rights, please contact us through the contact details provided in this Privacy Notice.
PART C – DISCLOSURE OF YOUR INFORMATION
1. To Help with Business Operations
We may disclose your information to our representatives, affiliates, suppliers or other third parties with which we do business (our “Business Partners”) when it is deemed necessary for our business operations. For example, from time to time, we may engage companies or individuals for certain services on our behalf including, without limitation, conducting audits, performing legal services, processing credit card payments, collecting feedback, and providing customer service. Our Business Partners and any other third-party service providers will only have incidental access to personal information to the extent required to perform their services. They are prohibited from the use of your personal information for any purpose other than assisting with our business operations.
2. Safety and Security
We may disclose your information as necessary to protect the safety or security of users of our Services, to detect and prevent fraud or abusive behaviour, or when otherwise required or permitted by law.
3. Legal Requirement
We may disclose your information, if required, to supervisory authorities, tax authorities, police and other regulatory authorities as required by law or in response to a subpoena, court order, or other legally valid inquiry or order to either prevent/minimize a criminal offence or to protect a person’s rights and personal and/or financial health.
In addition to permissions already granted under this Privacy Notice by you, we may provide, disclose or transfer your personal information with your consent provided either as a part of the Services or in writing by you otherwise. You may withdraw your consent for the collection, use, storage or disclosure of your personal information at any time by contacting us at the coordinates provided below. Your withdrawal of consent is not retroactive, since we may already have used your information for the purposes described here; it will be applied on a go-forward basis.
PART D – PROTECTING, RETAINING, AND STORING YOUR PERSONAL INFORMATION
We have put in place appropriate and industry-accepted technical and security measures in order to prevent your data from being lost or used without proper authorization. Sensitive information collected by this website is encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of web pages. That said, we cannot guarantee that information provided to us through our Services will remain private, or that the information you transmit to us over the Internet will not be intercepted.
Your information is currently stored in Canada and the United States as well as other jurisdictions in which our Services’ technology platform resides. However, we retain the right to transfer your information to an affiliate or third party to protect the information or for internal business reasons as we see fit. BY AGREEING TO THIS PRIVACY NOTICE, YOU AGREE AND CONSENT TO US DOING SO WITHOUT YOUR FURTHER CONSENT.
PART E – MISCELLANEOUS
1. Electronic Communications
Should you submit an inquiry through our Services, or otherwise communicate with us electronically, you consent to us responding to such inquiries electronically. We cannot guarantee that information that we send to or receive from you over the Internet will not be intercepted.
2. Accessing and Modifying your Personal Information
We aim to give you effective controls on our use of your data including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails. You are under no obligation to provide us with any information. However, we do require certain information in order to be able to provide you with our Services.
To request the removal or correction of your data please contact us through the contact details provided in this Privacy Notice. We will do our best to respond to your request within seven (7) business days.
To the extent that you gave us consent with respect to the collection and use of your data, such consent can be withdrawn at any time by contacting us through the contact details provided in this Privacy Notice. We will do our best to respond to your request within seven (7) business days.
Removal of data or withdrawal of consent will limit our ability to provide our Services to you. Your request may be subject to a processing fee as allowed under law.
3. Changes to this Privacy Notice
We may change this Privacy Notice as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our website (https://www.lhcc.ca). At the top of the modified Privacy Notice we will include the date upon which it was last updated. We recommend that you check this page regularly to be informed of updates. If we apply substantial changes to this Privacy Notice, we will notify you of such changes.
4. Contact Us
You can also send a letter to the Company at the following address:
980 Adelaide St. S., Unit 36
London, Ontario N6E 1R3